When I play the loaded files in your program, I found that the video quality is not good enough and even the audio is not OK sometimes. Will it affect the final output files?       Our software is just a conversion tool. The preview function would be limited by certain files which are not in common codec. So the preview of the original file would not be perfect in certain conditions. But it will not affect the conversion, which means the output file should still be OK.

I have many files to convert. How can I import them simultaneously? It means I want to import many files by one time.       You'd better put all your files into one folder and open it with our software. Multi-selection is available by pressing "CTRL" key and highlighting them at same time. Actually, our software supports "dragging to load". It means you can select all the files you want to convert in the Window and then drag them into the program. Our software will get them loaded automatically. It is quite convenient. But in the Wizard, you can only load files into the program one by one since you can only highlight one file each time.

After I make some proper modifications on settings, is it possible to save it as a single profile so that I can use it directly each time?       It can be done by the "Save As" button. After you finish the modifications, please click this button and finish other jobs following instructions. After the profile is created, you can delete or re-name it as you like. But you can not do that in the Wizard since it is an advanced option.

I just want a clip/segment of my video files. Is it possible?       Yes. You need set "Start Time" and "Duration" to get the clip you want. First of all, you should highlight the loaded file in the program. And then enter correct values for "Start Time" and "Duration", which can be found on the right panel of the interface For example, if you want a 3-minute-clip from the 10 minutes of the whole movie, please enter "00:10:00" for "Start Time" and "00:03:00" for "Duration". It will be much easier for you to finish a clip encoding in the Wizard. You just need to set start point and end point before you start conversion.

After I convert my video files to PSP, what should I do to get the output files transferred to my PSP properly so that I can watch the movie on it? Do I need to rename them?       We offer a small tool in the "Tool" menu of the program. It can help you transfer files, both mp4 and THM into PSP easily and properly. The Manager program will help you rename the files automatically so that PSP will recognize them.

I have properly connected my PSP with my PC and my PC has recognized my PSP as removable drive. But when I select it in the PSP Video Manager, the Manager will still show "Your selected drive is not a PSP". Why?       Please check the folder path on your PSP. If you have connected it successfully and your PC has recognized it as a removable drive, please open it through your PC. You should be able to find a folder called PSP on it. And in the PSP folder, you should have two sub-folders, MUSIC and PHOTO. Please have a check. If you do not have such a path, please create it yourself. Maybe you have deleted them before.

I have successfully transferred the output PSP files to my PSP with PSP Video Manager. But it says "Corrupt Data" when I try to watch them on my PSP. Why?       Did you modify certain settings in the conversion job, such as "Frame Rate", video "Bit Rate" and audio "Sample Rate", etc? If it is so, you must not enter a value of your own in this situation. You should only use those which we have offered in the drop-down list. The values we offered are what PSP can support. If you enter other numbers, PSP will not recognize the output files.

Should the PSP audio files, MP3, be also transferred by certain Manager programs?       No. Please just copy MP3 files into the "MUSIC" folder, one of the sub-folders under "PSP" folder. For example, if the removable drive number for your PSP is "F", please copy them into "F:\PSP\MUSIC". If you can not find it, please create such a path yourself.

I want to convert some VOB files, which I load into the program from the "Video_TS" folder of a standard DVD. But I either get a "Fail" notice or a bad, not complete conversion result. Why?       Our software, PSP Video Converter, is just a video conversion tool, so it will not do a good job on DVD conversion. If you can remove the encryption of the DVD by other third-party program, such as DVD Decryptor, our software will be able to convert the decrypted VOB files. But if you want to convert DVDs directly, you should try out DVD tools, such as DVD Ripper, which can convert DVDs including the protected ones directly into mpeg, AVI as well as many other video formats.

What happens after I send in the order?       Normally, you will receive your registration information within several minutes after sending the online order form. If you do not receive your registration information within 12 hours, or you have lost the registration email, please contact us at www.tompegx.com@hotmail.com. We will be glad to help you.

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